Privacy Policy

Seva Home Care Illinois, LLC (“Seva,” “we,” “us,” or “our”) respects your privacy. This policy explains what information we collect, how we use and protect it, and the choices you have.

1. Scope of this policy

This policy applies to information we collect through our website at sevaillinois.com, by phone, email, or text, and in the course of providing or evaluating our non-medical home care services. Health information that is governed by our HIPAA Notice of Privacy Practices is handled as described in that notice.

2. Information we collect

We collect information you choose to give us and information collected automatically when you use our site.

Information you provide - your name, phone number, email address, mailing address, and any details you share about a loved one’s care needs when you contact us, request a callback, or apply to work with us.
Care and service information - information needed to assess, arrange, or provide care, which may include health-related details you or your family choose to share.
Automatically collected information - such as your IP address, browser type, device information, pages visited, and general usage data, collected through cookies and similar technologies.

3. How we use your information

To respond to your inquiries and provide the care and services you request;
To coordinate, schedule, and improve our services;
To communicate with you about your care, appointments, and updates;
To review employment and caregiver applications;
To operate, maintain, and improve our website;
To comply with legal, regulatory, and licensing obligations; and
To protect the rights, safety, and property of our clients, staff, and organization.

4. How we share information

We do not sell your personal information. We may share information with trusted service providers who help us operate (for example, email, form, hosting, or scheduling providers) under obligations to protect it; with your authorization; and when required by law, regulation, legal process, or to protect the safety of any person.

5. Cookies and analytics

Our website may use cookies and similar technologies to remember your preferences and understand how the site is used. You can control cookies through your browser settings; disabling them may affect some site features.

6. How we protect your information

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, misuse, and unauthorized access. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data retention

We keep personal information only as long as needed for the purposes described here or as required by applicable law, licensing requirements, and recordkeeping obligations, after which we securely dispose of it.

8. Your choices and rights

You may request access to, correction of, or deletion of the personal information we hold about you, and you may opt out of non-essential communications at any time. To make a request, contact us using the details below. We will respond consistent with applicable law.

9. Children’s privacy

Our website is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us so we can remove it.

10. Third-party links

Our site may link to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

11. Changes to this policy

We may update this policy from time to time. Changes take effect when posted, and the “Last updated” date above reflects the most recent revision.

12. Contact us

If you have questions about this policy or your information, contact Seva Home Care Illinois, LLC at (630) 577-2727, compliance@sevaillinois.com, or 1431 Opus Pl, STE 110, Downers Grove, IL 60515.